Pets should arrive before 3.00pm to give our staff plenty of time to settle them in; we reserve the right to refuse to accept late arrivals.
We encourage you to visit our kennels before boarding your pet for the first time; we are happy to show you round the kennels and cattery and answer your questions at any time during our opening hours.
Please note that our Facebook page is a complementary service that the staff provide when they have some free time. Therefore, we cannot guarantee that we will have time to fulfil all requests. Our priority is to look after your pet to the highest standard whilst in our care and whilst we will do our best to respond to you within 48 hours this isn’t always possible. If you require an urgent response, please either call us on 01474 704253 or email us at firstname.lastname@example.org as these are monitored throughout the day.
All dogs must hold a current vaccination certificate for Hepatitis, Distemper, Leptospirosis and Parvovirus.
All vaccinations should be completed 2 weeks before boarding and your certificate must be produced when you bring your pet to be boarded. If you forget to bring your vaccination certificate we may be able to confirm by phone.
While a kennel cough vaccine is available it is not a condition of boarding as it is often ineffective and can sometimes cause side effects, we suggest that you consult your vet for advice on this matter but if you do decide to have your dog vaccinated against kennel cough please do this at least 3 weeks before arrival.
All cats must be fully vaccinated against Feline Enteritis and Feline Influenza. We recommend vaccination against Feline Leukaemia. Please bring your vaccination certificate when you bring you cat in for boarding.
We charge any part of any day that your pet is with us.
A deposit of £40 for each pet is required to confirm a booking. Deposits are non-refundable.
2. Balance of Account
This is payable on or before arrival
3. Methods of payment
Deposits and balances can be paid by cash or cheque (at our discretion) or bank transfer – bank details for payments given on request. Unfortunately at the present time we do not have the facility to accept credit or debit cards. We reserve the right to refuse admission should this payment not be forthcoming.
All necessary medication must be supplied with clear instructions on administration. In most cases medication can be continued at no extra charge.
We are fully insured, which covers your pet for most veterinary care that may arise during their stay at Canada Farm Kennels & Cattery. Pre-existing conditions are not covered.